Privacy Policy

1. Introduction

知一科技有限公司 ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites, use our products, or engage our services.

This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Taiwan's Personal Data Protection Act (PDPA).

2. Data We Collect

We may collect the following categories of personal information:

Information You Provide

• Name and contact information (email address, phone number)
• Company and job title
• Account credentials
• Payment and billing information
• Communications you send to us (inquiries, support requests)

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, interactions with our services)
• Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent)
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interest: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where processing is required to comply with applicable laws

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

We may share your personal information with third-party service providers who assist us in operating our business, including:

• Cloud infrastructure providers
• Payment processors
• Analytics services
• Customer support tools
• Email delivery services

These third parties are contractually obligated to protect your data and may only use it for the purposes we specify.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EEA Residents)

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

CCPA Rights (California Residents)

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal data)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place, including standard contractual clauses, to protect your data during international transfers.

10. Cookies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our cookie settings on the website.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

知一科技有限公司
Data Protection Officer
Email: [email protected]

For EEA residents, you also have the right to lodge a complaint with your local data protection authority.